We are increasingly seeing organisations focus on both the quantity, and importantly the quality of appraisal discussions that their managers and staff take part in.
In the NHS 2010 staff survey, results suggested that whilst 77% of staff reported having appraisals, only 34% felt that the discussion was well structured in that it improved how they worked, set clear objectives and left them feeling that their work was valued. (Source: Key Findings Report for the NHS Staff Survey, 16th March 2011).
We can help you to increase both of these figures, though a tool to help managers understand their development needs and start to develop higher level appraisal skills.
We have recently undertaken independent research, with expert competences researcher Geoff Malin, to build a “Great Appraiser” competency framework and associated 360 degree feedback process. The framework differentiates the personal behaviours and competences that an effective appraiser in the NHS needs to demonstrate.
The framework does not seek to measure the technical knowledge about, for example, KSF or appraisal policies, but rather the vital knowledge, skills and behaviours that underpin the key parts of the appraisal discussion:
- Preparation
- Assessment
- Managing the Appraisal Meeting
- Interpersonal Skills
- Future Focus
- Personal Qualities
- Process Requirements
The assessment framework is quick to complete, typically taking less than 10 minutes and provides rapid, powerful feedback for individual managers and the organisation as a whole. We can provide you with a full-service 360 degree or self assessment solution, including report writing and feedback, or alternatively support you to implement this framework using internal resources. Our key aim for this programme is to support your managers to implement high quality appraisals, leading to better organisational performance and, for healthcare organisations, improved patient care.
Click here to read our case study from Taunton and Somerset NHS Foundation Trust.
For more information about this assessment tool please contact us.