Gather rapid, content rich feedback on specific issues affecting your employees so that you can act swiftly.

Implementing Employee Surveys

The process of understanding what motivates, or demotivates, employees and using this information to improve the organisation, is close to our hearts at Think. (Our founder “cut his consultancy teeth” running an employee survey division of an HR consultancy!). So we’ve now organised ourselves to provide a specific employee survey and diagnostics service for our clients.

Our philosophy and approach to employee surveys can be summed up as:

• Rapid feedback – there’s no reason, in the internet age, why surveys need to be annual. Run them regularly and feed back rapidly
• A focus on action – don’t ask questions “because it’d be interesting to know”. Ask questions because they can inform the direction, culture and effectiveness of the organisation
• See surveys as one half of the dialogue – feed back to staff your understanding of what they’ve told you, and what you’re going to do about it
• Collect rich information – we see many organisations overwhelmed by the tick box and metrics culture – “56% of employees thought their manager was effective”. We believe that these sorts of measures tell you very little. Asking employees what they think their manager does well, as an open ended question, provides much more useful data. We have powerful discourse analysis techniques to analyse this data and provide powerful insights.

We can help you with any aspect of your employee survey and feedback processes, including any or all of the following:

• Outsourcing your full staff, client or customer-feedback systems, reducing cost, increasing responsiveness and maximising quality.
• Running specific diagnostic surveys and focus groups to “drill down” into the detail behind general staff survey results.
• Helping you to create survey questionnaires which encourage employees to tell you what really makes a difference to them, and uncover the “gold nuggets” of good practice.
• Using our unique online survey tool, AT-Feedback, to automate the employee feedback process, both reducing costs and increasing response rates.
• Providing analysis of how staff survey responses interrelate, which can help you understand more about what few things really make a difference to employee satisfaction and engagement.
• Presenting, or coaching you to present, employee survey findings to your senior management teams, in a compelling way that encourages them to act on the results.

If you would like further information on how we can help with your local employee surveys please contact us.