 |
|
| Organisations that recognise the benefit of developing their staff, have been looking to implement and embed effective appraisal systems for some time
Carried out effectively, performance appraisals can be one of the most effective management tools |
| |
Appraisal and Competency Management
The theme of appraisal and competency management runs throughout all of our services.
We take a holistic view of managing the development of the workforce and we specialise in organisational processes that can get the best from an organisations employees.
We strongly believe that individuals are naturally motivated to do their best at work, and that an organisations processes should primarily be focused on unlocking and making the most of this natural motivation.
We believe holistic appraisal and competence development should encompass:
Knowledge and Skills – in the NHS we focus on the Knowledge and Skills Framework (KSF) and how it can help organisations define the requirements for workforce competences, and the best approach to engaging employees and measuring their application of these competences. We also understand how knowledge and skills relate to Occupational Standards and Qualifications in the Qualifications Credit Framework, (QCF), and can help you to make the most of the QCF approach to motivate your staff to undertake structured development, and critically evaluate your competency development activities.
Values and Behaviours - as the organisational cultures and personal attributes that “unlock” competence and create an environment in which employees can give their best to the organisation. We can help teams to make sense of espoused organisational and cultural values, by translating them into positive and negative behaviour statements that make sense day to day, for all staff. We can also help teams to agree ways of constructively challenging negative behaviours, and rewarding and reinforcing behaviours.
Personal, team and organisational targets and performance management – including cascading and balanced scorecard objectives to deal with both short-term and underlying performance challenges. We can help to implement a practical performance management process that integrates with competency management to create an appraisal approach which makes sense, and is useful, to all employees.
Managing an individuals knowledge and knowledge networks – in an increasingly knowledge-driven world, the knowledge that an individual can apply to their job (whether that’s knowledge inside their heads, or available via their personal networks) is increasingly becoming the differentiator between average and great performance. You can read more about our approach to Knowledge Management here.
The implementation and future embedding of appraisal within organisations is not just a project implementation but for many a cultural change initiative that requires a mix of knowledge and skills to deliver effectively. We have found that a number of organisations struggle to implement appraisal. Some have recognised that a potential solution to this is to outsource their implementation project or aspects of it to ensure they reach the defined goalposts in agreed timescales. There are a variety of reasons behind this decision including:
- “We’ve tried to implement appraisal and it didn’t work.”
- “We’ve struggled to get the implementation of appraisal off the ground.”
- “We’ve not really tried to implement appraisal in full as it feels too complicated and we’re not really sure the best way to achieve it.”
- “Appraisal feels too complicated”.
- “We don’t have a culture of appraisal within the organisation”.
- “We’ve managed to get the appraisal embedded within a few key areas of the organisation but are struggling to engage other groups”.
- “We have a lack of resources required to implement appraisal ”.
If any of these statements resonate with the situation within your organisation then we can help you to move forwards towards full implementation of appraisal and help to really embed appraisal and a competency framework within the culture of your organisation.
Our appraisal training courses cover the full range of theory and practice of motivating and managing employees to align their activities to organisational goals. We also provide specific feedback skills courses for managers, as we see accurate and constructive feedback as the most important element of a good appraisal and competency management system.
We also have deep expertise in creating an open feedback culture in an organisation, and thereafter implementing a 360 degree feedback programme, to help teams and individuals receive accurate information about their competence, development and performance in order to make positive changes.
Please click the links on the left hand side of this page to read more about our specific services.
|
